Sequestration’s Effect on Airport Queuing
It’s just been implemented and already the effects of sequestration have hit hard. Lines at major airports have ballooned to 150-200% of their normal size, creating delays and headaches for many travelers. According to the Customs and Border Protection agency (CBP), at John F. Kennedy International Airport (JFK) in New York, there were approximately 56 […]
Customer Frustration in your Grocery Store
Ask customers to identify their most common frustrations in a grocery store and a wide variety of answers will abound. Many shoppers are annoyed by the arrangement of products within the store, or instances when stores re-arrange the merchandise. Others reserve their highest frustrations for the behavior of their fellow shoppers (such as other customers […]