Shipping Policy
At Tamis Corporation, we strive to deliver your orders in a timely and efficient manner. Please note the following shipping details:
- Handling Time: Orders are typically processed and prepared for shipment within 1 to 3 business days.
- Shipping Time: Delivery time varies based on item size and destination. Most orders arrive within 3 to 21 business days after handling is complete.
We partner with reliable carriers to ensure your items arrive safely. Shipping costs will be calculated during checkout and are based on the destination, weight, and dimensions of your order.
For any shipping inquiries, please contact our customer support team at sales.info@tamismail.com.
Refund and Returns Policy
Your satisfaction is important to us. However, refunds and exchanges are only available under the following conditions:
- Damaged Items: If your item arrives damaged, please notify us within 7 days of receiving the order. Include photographic evidence of the damage along with your order number when contacting our customer support team.
- Wrong Items: If you receive an incorrect item, notify us within 7 days of receiving the order. Please provide your order number and details of the discrepancy.
Return Process:
- To initiate a return, contact us at sales.info@tamismail.com or reach out directly to your account representative with your order details.
- Returns must be authorized by our team before being shipped back.
- Items must be returned in their original packaging, if applicable.
Refunds will be issued to the original payment method once the returned item has been received and inspected. Processing times may vary based on your payment provider.
Exclusions:
- Refunds and exchanges are not available for items purchased due to buyer error or preference changes.
- Custom or personalized items are non-refundable unless they arrive damaged or incorrect.
Thank you for choosing Tamis Corporation. If you have any questions regarding this policy, please contact our support team for assistance.